Sales to Apparently Intoxicated Persons
It is against the law to sell alcohol to an apparently intoxicated person or allow them to possess alcohol.
It is important to know the signs of intoxication - such as slurred speech, difficulty focusing, and aggressive behavior - when determining if a customer should be served alcohol. A list of signs can be found at here.
Employees should remember that customers may have already had several drinks before coming to their restaurant, so it is important to watch for signs before the first order is placed.
If a customer is showing apparent signs, employees should not serve them and remove any alcohol they have in their possession. While the customer can remain at the restaurant as long as they are not acting disorderly, employees must make sure they don't get alcohol from someone else.
When refusing service, employees can keep the situation calm by remaining polite, tactful and firm. The restaurant should have a policy about what to do after a sale is refused. Possibilities include offering complementary coffee or cab fare.
Conduct violations Restaurants should intervene immediately if they see people arguing or acting aggressively in order to prevent a fight. Customers that fight may not remain at your business.
When determining whether a disorderly conduct violation has occurred, the WSLCB looks at factors such as: * Did the restaurant create an environment that encouraged the behavior? * Did the restaurant allow the disorderly customer to remain at the business? * How did the restaurant respond to the altercation? * If there were injuries, were the police and medical aid called?
Also, owners and employees are not allowed to drink while working. In addition, employees and owners may not be at their restaurant while showing signs of intoxication, whether they are working or not.
Responsible service of alcohol should be your primary concern as a bartender or server. AACEA promotes responsible alcohol service and sales and offers online alcohol server training in Washington. For more information about your alcohol permit visit www.aaccea.com
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