Be the Best Server You Can Be and Provide Responsible Alcohol Service

Responsible service of alcohol is just one aspect of the job in the hospitality industry. What does it take to be a really good server?

In order to be a successful server, you have to have a good memory and be able to think fast. Having a positive attitude is key in dealing with the ups and downs of the restaurant business. Dealing with the kitchen and sometimes impatient guests, requires you to be engaging, accommodating and professional.

But first things first, learn the menu and learn it fast! When guests ask questions you want to have a knowledgeable answer ready. By knowing your menu you will quickly be able to identify opportunities to up sell and therefore increase your check average.

• Learn your guests’ names and use them
• Anticipate their needs and be there when you are needed
• Remove plates, glasses and other used items promptly
• Learn your wines and know what to offer with each menu item

Most importantly, know the signs of intoxication and how to deal with kindly and properly cutting a guest off. Get your manager involved and stay cool.

AACEA provides alcohol server training that promotes responsible alcohol sales and service. Get your Washington alcohol permit online. For more information on Washington alcohol certification and to take your class from the comfort of your home visit www.aacea.com.